Warranty Information

Small domestic electrical appliances warranty

Accessories - Spare parts - Kitchen knives - Drink conservation and Food conservation boxes warranty

Cookware warranty

Use and Care

Your request concerns a culinary article

• Your product was purchased from a retailer of our brand: bring the product back to the point of sale where you bought it (or contact your retailer if you bought it online),
• Your product was purchased on our website: in order to facilitate the processing of your request, please send us via our contact form :  proof of purchase and a photo of your product (inside and outside if necessary).
• Cookware is not subject to repairability and therefore cannot be repaired.

What is an international guarantee?

It is a guarantee that allows you to benefit from all its advantages, regardless of the country of purchase of the product and of residence, in all the countries listed in the download above.

However, product guarantee periods may vary from one country to another. In this case, it is the country of purchase that must be taken into account to know the duration of the guarantee.

Our parts and accessories shop

You can order spare parts, download assembly instructions or watch tutorial videos. 

This is the cheapest solution, but it requires some disassembly and reassembly. In this case, a do-it-yourself repair is not guaranteed.